Jenay Imerald Brown

Professional Summary

Detail oriented, tech driven professional seeking junior cloud roles, including Cloud Support Engineer, Junior Cloud Engineer, Technical Support Engineer. AWS Certified Cloud Practitioner and AWS Certified Solutions Architect Associate with hands-on experience troubleshooting user issues, navigating digital systems, managing sensitive data, and supporting clients in high volume environments. Strong foundation in cloud fundamentals, documentation, remote communication, and cross-functional coordination. Known for clear communication, fast learning, and a strong problem-solving mindset.

Skills / Competencies

Hands-on experience with AWS cloud services, including EC2, S3, IAM, VPC, RDS, Lambda, API Gateway, and CloudWatch, gained through labs, projects, and real-world simulations.
Strong understanding of core cloud architecture concepts, including networking, subnetting, security groups, high availability, fault tolerance, and cost optimization.
Experience deploying and documenting cloud projects, including REST APIs, static websites, and serverless workflows, with clear architectural diagrams and written explanations.
Comfortable working with Linux and the command line, including navigating file systems, running common shell commands, and following setup and deployment instructions.
Knowledge of cloud security best practices, including IAM permissions, least-privilege access, encryption concepts, and the AWS shared responsibility model, with a long-term focus on security specialization.
Interpersonal Skills: Clear verbal and written communication skills used to collaborate effectively with team members and stakeholders. Strong collaboration and teamwork skills, with the ability to work productively in cross-functional environments. Adaptable and eager to learn, with a strong willingness to take on new tools, technologies, and responsibilities. Empathetic and people-focused, with the ability to understand user needs, listen actively, and respond professionally and respectfully.

Professional Experience

Service Coordinator

Satellite Affordable Housing Associates | Berkeley, CA

January 2023 – Present

Troubleshoot resident issues across online portals and cloud-based applications, resolving access and usage problems in real time.
Deliver multi-channel support (email, Zoom, videophone, in-person) while documenting tickets and resolutions for future reference.
Maintain accurate digital records in cloud-based systems, ensuring data integrity and privacy for 100+ residents.
Coordinate with property management, maintenance, and external partners to resolve operational incidents impacting users.
Design and distribute digital newsletters, flyers, and event calendars using online tools to keep residents informed.

Behavioral Health Case Manager

Tiburcio Vasquez Health Center | Hayward, CA

September 2021 – January 2023

Managed a high-volume caseload, using EPIC EHR and other digital tools to document assessments and track client progress.
Conducted standardized digital screenings (PHQ-2, PHQ-9, SBIRT) and accurately entered results into electronic systems.
Provided crisis navigation and problem-solving support, escalating complex issues to clinical and operational teams as needed.
Collaborated with interdisciplinary teams through secure messaging and video platforms to coordinate client care plans.
Ensured HIPAA-compliant documentation and data integrity while managing referrals, scheduling, and case workflows.

Education

Laney College | (Oakland, CA)
EBCC Charter High School | Diploma

Projects

Static Website Hosting on Amazon S3: Hosted a static website using Amazon S3, configured bucket policies and public access settings, enabled static website hosting and tested access. Practiced basic cloud security and permissions (IAM concepts). Utilized S3, IAM.
Serverless REST API with API Gateway & AWS Lambda: Built a REST API using Amazon API Gateway, created AWS Lambda functions to process requests, returned JSON responses to clients. Tested endpoints using browser and API tools. Utilized API Gateway, Lambda, IAM.

Mentorship

Guided Learning & Mentorship: Self-directed learning through structured AWS training programs. Guidance from industry instructors and curriculum-based mentorship

Certifications

AWS Certified Solutions Architect Associate (December 2025)
AWS Certified Cloud Practitioner (September 2025)